Blog

Blog and Insights

Thoughts on digital strategy, operations, and leadership

Designing Effective Systems
Systems

Designing Effective Systems: How Structure and Information Flow and Tools Shape Reliable Work

In late 2023, a consumer electronics company experienced a familiar nightmare during Q4 peak season: 15% of their shipments arrived...
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an image about priorities and trade-offs
Strategy

Practical Strategy: How Clear Priorities and Trade-offs Shape Long-Term Direction

The fastest way to change your company’s long-term direction isn’t writing a new vision statement. It’s clarifying your priorities and...
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Choosing Tools: When Simple Beats Powerful
Platforms

Choosing Tools: When Simple Beats Powerful 

In 2012, global spending on public cloud services hit $110 billion, kicking off an era where more features meant more...
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How to Build Operational Clarity in a Small Business
Operations

How to Build Operational Clarity in a Small Business 

It’s 9:17 AM on a Tuesday at a 10-person digital marketing agency. The owner is already fielding her third Slack...
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Documentation That Actually Gets Used 
Documentation

Documentation That Actually Gets Used 

Every engineering team has documentation. The problem isn’t that it doesn’t exist—it’s that nobody uses it. Most teams sit on...
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