Blog and Insights
Thoughts on digital strategy, operations, and leadership
Designing Effective Systems: How Structure and Information Flow and Tools Shape Reliable Work
March 12, 2026
In late 2023, a consumer electronics company experienced a familiar nightmare during Q4 peak season: 15% of their shipments arrived...
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Practical Strategy: How Clear Priorities and Trade-offs Shape Long-Term Direction
March 10, 2026
The fastest way to change your company’s long-term direction isn’t writing a new vision statement. It’s clarifying your priorities and...
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Choosing Tools: When Simple Beats Powerful
February 19, 2026
In 2012, global spending on public cloud services hit $110 billion, kicking off an era where more features meant more...
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How to Build Operational Clarity in a Small Business
February 18, 2026
It’s 9:17 AM on a Tuesday at a 10-person digital marketing agency. The owner is already fielding her third Slack...
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Documentation That Actually Gets Used
February 18, 2026
Every engineering team has documentation. The problem isn’t that it doesn’t exist—it’s that nobody uses it. Most teams sit on...
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